The Miami Dade Water and Sewer Department (WASD) stands as a cornerstone of public utility services in Miami, Florida. Serving over 2.4 million residents, it is among the largest public utilities in the United States. With a commitment to delivering high-quality drinking water and efficient wastewater services, WASD plays a pivotal role in safeguarding public health and promoting environmental sustainability in the region.
Overview of Miami Dade Water and Sewer Department
Established to meet the growing needs of Miami-Dade County, WASD manages an extensive network of water and sewer lines. The department oversees more than 8,500 miles of underground water lines and approximately 4,100 miles of sewer lines, ensuring that residents and businesses receive reliable water services. Their operations are guided by a mission to provide safe, reliable, and efficient water and wastewater services that protect public health and the environment.
Services Provided by WASD
- Water Supply and Treatment: WASD draws approximately 330 million gallons of water daily from the Biscayne Aquifer, a natural underground source. This water undergoes rigorous treatment processes to meet and exceed federal, state, and local standards, ensuring that customers receive safe and clean drinking water.
- Wastewater Collection and Treatment: The department manages the collection and treatment of wastewater through an extensive network of sewer lines and treatment plants. This process is crucial for maintaining sanitary conditions and protecting the local ecosystem.
- Water Conservation Programs: Recognizing the importance of preserving natural resources, WASD offers various water conservation initiatives. These programs include rebates for high-efficiency fixtures and educational campaigns aimed at promoting sustainable water use among residents and businesses.
- Customer Service and Billing: WASD provides multiple platforms for customers to manage their accounts, pay bills, and access services. The department’s customer care center operates from Monday through Friday, 8 a.m. to 7 p.m., and can be reached at 305-665-7477. For emergencies, a 24-hour call center is available at 305-274-9272.
Infrastructure and Capital Improvement Program
To address the challenges of aging infrastructure and to accommodate future growth, WASD has implemented a comprehensive Capital Improvement Program (CIP). Valued at $7.8 billion, this multi-year initiative focuses on enhancing and upgrading water and sewer infrastructure with state-of-the-art technology. In the fiscal year 2022-2023 alone, the department invested more than $599 million in infrastructure upgrades, surpassing the previous year’s execution rate. These investments are designed to build capacity, improve reliability, and ensure the resilience of the water and wastewater systems against environmental challenges.
Achievements and Recognitions
WASD’s dedication to excellence has been recognized on multiple occasions. Notably, the department was ranked as the number one large water utility in the South Region for customer satisfaction by J.D. Power for two consecutive years. This prestigious recognition reflects the department’s commitment to quality and reliability, billing and payment efficiency, effective communication, competitive pricing, and conservation efforts.
Community Engagement and Education
Understanding the vital role of community involvement, WASD actively engages with residents through various programs and initiatives. The department organizes educational campaigns to raise awareness about water conservation, the importance of infrastructure maintenance, and the value of clean water. Programs like the “Every Drop Counts Children’s Poster Contest” encourage young residents to participate in promoting water conservation, fostering a sense of responsibility and community involvement from an early age.
Environmental Stewardship
WASD is committed to environmental sustainability and the protection of natural resources. The department’s efforts include implementing water reuse programs, promoting the use of reclaimed water for irrigation and other non-potable uses, and ensuring that wastewater treatment processes meet stringent environmental standards. Additionally, WASD’s conservation programs aim to reduce water consumption and promote the efficient use of water resources throughout Miami-Dade County.
Future Outlook
As Miami-Dade County continues to grow, WASD remains focused on planning and implementing strategies to meet future water and wastewater service demands. The department’s ongoing infrastructure improvements, commitment to customer satisfaction, and dedication to environmental stewardship position it to effectively serve the community for years to come. By embracing innovative technologies and sustainable practices, WASD aims to ensure the long-term availability and reliability of water resources in the region.
Contact Information
For more information or to access services, customers can contact the Miami-Dade Water and Sewer Department through the following channels:
- Customer Care Center: Available Monday through Friday, 8 a.m. to 7 p.m., at 305-665-7477.
- Email: Inquiries can be sent to [email protected].
- Emergency Services: A 24-hour call center is available for emergencies at 305-274-9272.
- In-Person Visits: Customer service centers are open Monday through Friday, 8 a.m. to 4:30 p.m.
The Miami-Dade Water and Sewer Department’s unwavering commitment to providing high-quality water and wastewater services underscores its vital role in the community. Through continuous improvement, customer engagement, and sustainable practices, WASD ensures that residents and businesses in Miami, FL, have access to safe, reliable, and efficient water services.
